PRINCIPLES OF CORPORATE RESPONSIBILITY
Corporate responsibility is a cornerstone of the company’s operations. By responsibility, we mean compliance with obligations derived from regulatory requirements as well as unwritten and other ethical values. This policy document explains how responsibility aspects affect different areas of the business.
We take seriously the fact that we secure the operations of our customers by carrying their risk of patient injury and that we have been entrusted with significant capital to invest and manage. We carry out each of our tasks responsibly from the perspective of both the customer and society.
Responsibility risks are identified, assessed and managed within the framework of the company’s risk management system.
2 Economic responsibility
Economic responsibility refers to cost efficiency, good financial management and the provision of financial benefits to owners and customers.
2.1 Economic basis of the operation
The company is a mutual insurance company owned by the four university wellbeing services counties and the joint county authority for the Hospital District of Helsinki and Uusimaa. The company does not strive for profit and its operations as well as its customer base are limited. The captive nature of the company and the small scale of the business enable cost-effective operations, which in turn enable insurance premiums to remain low. This is an important aspect as all of the company’s customers are publicly funded and therefore the company’s cost-effectiveness has a direct link to tax asset savings. In the long term, the company aims to offer its customers patient insurance in a more affordable, flexible and efficient way than alternative insurers.
2.2 Investment operations
The company also strives to invest responsibly. This means that investment operations consider not only economic aspects but also environmental aspects, social responsibility and governance (ESG). In practice, this is done by using asset managers, who have proof of responsible investment operations and control the allocation in accordance with the company’s responsibility preferences. The asset managers used by the company regularly report to the company on the principles, operating methods and implementation of investment responsibility.
3 Social responsibility
Social responsibility refers to the effects that the company’s operations have on personnel, owners and customers. As a patient insurer for public healthcare, the company also has a significant indirect social responsibility towards public healthcare customers.
3.1 Owner and customer responsibility
One of the goals of the company’s operations is to promote the development of patient safety in the customers’ operations. The company cannot bring medical expertise to the patient safety work, but it promotes it with insurance and risk management expertise.
By offering patient insurance in a knowledgeable, transparent and cost-effective manner, the company facilitates the customers’ budgeting and risk management and streamlines their administration. In this way, the wellbeing services counties can better focus on their core competences.
3.2 Personnel responsibility
The personnel are the company’s most important resource, which means that the company wants to invest in the personnel’s comfort, motivation and well-being at work in many different ways:
- The company has a spacious and pleasant ergonomic workspace in a central location.
- The company wants to make it possible for personnel to smoothly combine work and leisure by following flexible working hours and enabling remote work.
- The company offers its personnel employment benefits, such as cultural and exercise benefits, lunch benefits and comprehensive occupational healthcare.
- The company treats its personnel fairly and invests in openness and transparency.
- The company invests in the continuous development of procedures and the personnel’s competence.
4 Environmental responsibility
Environmental responsibility refers to responsibility for the operations’ environmental impact.
The company has adopted electronic processes since the beginning of its operations, which means, among other things, that printing and copying of paper is minimized. The company does not use paper archives. Instead, the company uses an electronic signature system and an electronic archiving solution. The company’s environmental impact is also reduced through electronic meeting applications and hybrid work.
The electricity consumption at the company’s office is based on 100 % wind power. The company also strives to make environmentally friendly solutions in other respects, avoiding unnecessary environmental strain.